Insurance Review & Optimization

Insurance is changing everyday with new rules and new guidelines. Our team of experts can help you understand and outline how your insurance works for you. Deductibles, EOBs, benefits, and denials are reviewed to make sure you understand where the gaps in your insurance exist to help keep the cost of your insurance transparent to you as the consumer.

Our experts can also help work through Medicare. Adding this new dimension of government insurance makes things complicated and our team is here to walk through the process with you.

Centralized Health Information

Every doctor you see likely has a different electronic medical record.  While your doctors share information, it is stored separately and in a different format in each office’s electronic record.  This hinders physicians as they are unable to get a quick overall snapshot of all the moving parts of your healthcare.

Our team will obtain and manage all your healthcare information in one record and one format to ensure when we open your record, the information is available at our fingertips.  This process lets us communicate and coordinate with your care team faster and more efficiently. This also helps us quickly provide you with your health information in an easy to read format.

Medication Reconciliation

Patients today have multiple providers and pharmacies and medication reconciliation is key to decreasing medical errors.  Our team will work with your physicians and pharmacy to keep an accurate record of your medications and adverse reactions to medication(s).  This ensures your records are up to date for every provider at every transition in care.  

Our team will also work with you to make sure you understand how and why each medication is prescribed to help encourage compliance.

Outpatient Care Coordination

Doctor’s appointments are more difficult to schedule and shorter in length as doctors are busier than ever.  Optimizing your time by knowing what questions to ask and having your pertinent health information ready for the physician to review is key to streamlining your care.  Not only are you prepared for your visit, information we predict would be helpful to your doctor is provided to you to bring to your appointment.

This ensures your physician spends your appointment focusing on you. 

Inpatient Care Coordination

Admissions to the hospital are a scary time not only for patients but their families.  Your private physician likely no longer follows you in the hospital, causing a break in the continuum of care. Our team will provide your hospitalist team with the outpatient records they need before and during your admission to enable your team to direct care appropriately.  

During your hospitalization, your condition is changing at a rapid pace and, in turn, the information your physician shares can be overwhelming making key decisions difficult.  Our team will reach out to the hospital care team to continuously discuss your care to help you and your family make better informed decisions.

Advance Care Planning

Healthcare directives are a crucial part of your healthcare record.  Yet, they are the most difficult decisions to make, affecting you and your loved ones.  Coming to these decisions require you and your family to have in depth, emotional, honest conversations. 

Our team is experienced in facilitating these discussions by presenting and outlining the medical issues that will help mold your decisions.  We also commit to continually revisit these decisions as your health evolves to ensure your healthcare directives reflect your current healthcare status.

Medical Bill Review

It is estimated that as high as 80 percent of medical bills contain errors.  These errors directly contribute to the skyrocketing cost of healthcare. Our team works with you to identify and resolve those errors to optimize your healthcare spending. 

Our goal is to maintain your quality of care without increasing your cost of care.

Major Health Event Management

Life can often throw unexpected turns our way and sometimes these are illnesses we didn’t expect.  Major health events, such as cancer, myocardial infarction, debilitating injury to name a few, change the playing field of healthcare.  These major illness diagnoses usually require finding new physicians in new fields and exploring new treatment options. During this difficult time, you can count on our team to help you find your way. 

Our team will support you through your major health event to help find expert physicians, insurance benefits, clinical trials, facilitate transitions of outpatient and inpatient care, support services and much more.